Von Maur Reviews

I went with my daughter to the Hoover, Alabama store to get some dresses for her, the employee there had a really bad attitude towards us, she was nice and asking if they needed help to everyone else but us. She never asked us, was looking at us like why we were even there,totally rude when asked for the dressing room, then she went and open my daughter's dressing room knowing she was there, didn't even apologized for it and was totally rude and condescending when we paid for her clothes; for what I saw she had a problem with us been Hispanic, been the only ones there receiving that treatment.

Shopped in Von Maur for the past 20 years, I don't know what happened after Covid to the store but I smell bankruptcy coming. The customer service on the phone used to be so nice, today I called to have a price adjustment and experience the nastiest attitude from the person on the other line towards me, just couldn't believe I spoke to Von Maur and not Walmart. After that call I packed everything I just bought there and sent it back, will no longer give the store business who treats customers like that. Also did not like the change they made in their return policy, I will never buy anything online without trying it on that is a final sale, it's just ridiculous. You lost a loyal customer, any store that did that kind of changes never survived much longer, just piano won't save the business, welcome Nordstrom now on!

Von Maur ships via UPS Sure Post. Cheap. No matter how pricey the item, they do NOT put it in a box. It goes in an envelope. UPS turns it over to the U S Postal Service for delivery with all the Post Office issues - "Out for Delivery" 6 days ago and still NOT DELIVERED. Order from another store who doesn't use the CHEAPEST shipping method.

Poor experience. Longtime customer, I will no longer be shopping with Von Maur.

Terrible experience will never shop here again, period!!!!!!!! the manager Emily in victor ny, ruined that for the company.

I’ve been a loyal customer for 20 years! In 2019/2020 this “family owned” department store has changed for the worst! What has made me a loyal customer all these years is GONE! I even moved to California and continued my loyalty to the midwestern store until the following occurred:
First, they changed the minimum amount you must spend to receive free gift wrapping (from $0 to $10) AND changed the types of wrapping offered (from a noteworthy array of amazing options to THREE- white, blue, or red).
Secondly, in August of 2020, they changed their return policy. You may no longer return or exchange items that are more than 50% off!!! What the heck?!
Third, as of November 2, 2020, customers who want to purchase sale items online MUST PICK UP AT A STORE! Some customers can’t or won’t purchase a $100 pair of jeans until they’re marked down to $50 or $25 and that is COMPLETELY normal! I mean, really Von Maur? During the pandemic you insist we all show up in person? And for those of us that don’t live near a store with inventory...Shall we fly to the Midwest to get a good deal? I mean, we could always You call one of the 40+ stores and have them check inventory, purchase items, and get them shipped as I was advised today, but really Von Maur?! And not one single Von Maur employee has the ability to search available inventory?! Is this the Stone Age?! Are you really telling me that you expect your customers to call 40+ stores to purchase items for shipping simply because they are on sale?!
You know what? Have your store! I’ll shop at Nordstrom, Macy’s, Bloomingdales, etc. from now on. And for the record, whoever you hired that has made these RIDICULOUS policy changes has most definitely ruined your reputation and caused lost sales! Good luck keeping your doors open!

I used to love shopping at Von Maur - not anymore. I am not pleased with the change in the return policy, what I am referring to is when they reopened after COVID-19. At first they didn't take returns, then they changed the return policy without notice. The return policy was you could return and get refund with a receipt and without if you had a Von Maur charge (which I do). When I went to make returns I was issued a merchandise credit. I would say 50% of my returns went well, however there were two associates who treated me like I was committing a crime - even though I had a receipt for my returns. One in particular the manager in the lingerie department in the Cedar Falls store, had a major ‘attitude’ and when I asked her to write the dollar amount of my merchandise credit on the card, she refused and handed me a pen to do it myself. WOW!!!!!!! Amazingly rude! I had always enjoyed shopping at Von Maur, but now I have to say I no longer feel this way. There are plenty of other stores that appreciate my business and who have a more ethical approach to return policy’s. I would also like to note, that I searched Von Maur’s return policy on their website and found no updated information about the change in their return policy! However, they have now changed it as of August 1, 2020, 90 days with a receipt.

The store has adopted a silent “policy” to steal from non suspecting customers. I bought a shoe at the Fort Wayne branch and after trying at home indoor it caused me terrible back pain. I returned and when the associate heard it had been worn stated it cannot be returned. I spoke with the manager and she told me the policy had changed. If the item is worn, it can’t be returned. I asked for the new policy and the only she showed me was one stating item with a receipt can be returned for full refund within 90 days, those without a receipt can be returned within the same time line for store credit. I bought the shoe within the last week and was not offered the full refund nor the store credit. This store is out to steal from you!
I left the shoe in their possession because as far as am concerned if they take the money they should also have no problem taking the shoe as well.

The best store ever just became like every other cookie cutter store. They must be closing since final sales policy has been instated. Even dollar stores don’t have final sales.
I called to see if my local store could request the item I was interested in, so I could try on, and I was told no. They just lost a weekly shopper that rarely went a week without purchase.

I used to be a faithful Von Maur shopper for 10+ years. Loved store, customer service, return policy. Now all went down the drain :(
Return policy was changed not just going forward, but if you are trying to return a new item with tag and receipt from last year you get a store credit, but you CAN"T use it when you shop online because their system doesn't accept store credit anymore!

Your customer service went from a 10 to a 2! Changing your return policies without notification is not acceptable! Short term gains and long term losses! I will now go elsewhere. Twenty year plus loyal customer gone!

I am originally from Iowa, but currently live in Chicago. I must say the customer service Von Maur provides is unlike any other I have seen. From the classy music to the beautiful complimentary gift wrapping, and free shipping on your order. I am a frequent shopper with Von Maur, and I must say a zero percent interest card is just another amazing incentive to shop here. I have gotten countless amazing deals as well.
Many companies could stand to learn from how this place does business.